SERVICE COMPARISON

VHA Silver Service Network          Airport Transport Service

VHA Silver Service Network Difference !!

VHA Silver Service is a tech-enabled global black car service provider that is focused on the needs of frequent and business travelers. Available in major cities Australia Wide with our Allied Partners, VHA services offers the industry’s only on time guarantee, with drivers who are regularly screened, properly licensed and fully insured. With our transparent  and reliable transportation pricing, which is not metered or surged, you’ll see the confirmed price BEFORE you ride with us.

Rides can be booked online, through sms or over the phone by calling our 24/7 Customer Service Center. Travel arrangers can gain insight into their Airport or local transportation program with our Corporate Account Center.

Australia Wide Reliability
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Traditional
Car Service
App-Based
Ride Service
Available in Major Cities Australia Wide
All or Most
Dash Line
Yes Sign
Guaranteed On Time Pickup Policy
All or Most
No Sign
No Sign
Tech-Enabled Car Service
Multiple Booking Options – Mobile,SMS, Website, 24/7 Customer Service Center
All or Most
Dash Line
No Sign
Schedule Rides in Advance
All or Most
Yes Sign
No Sign
Edit or Cancel Rides via All Booking Channels
All or Most
Dash Line
No Sign
GPS Car Tracking for Passengers and Administrators
All or Most
Dash Line
No Sign
SMS Messages with ETA of Car Sent to Passengers
All or Most
Dash Line
Dash Line
Passengers Can Connect Directly with Their Driver
All or Most
Dash Line
Yes Sign
Flight Tracker and Adjustable Pickup Times for Airport Pickup Rides
All or Most
Dash Line
E-receipt Sent Once the Ride’s Been Completed
All or Most
Yes Sign
API Integration
All or Most
No Sign
Corporate Account Services
Book on Behalf of a Colleague, Friend or Family Member
All or Most
Ride Confirmation to Passenger and Administrator
All or Most
Web-Based Corporate Account Center- Gain Insight into VHA Silver Service Transportation Program
All or Most
No Sign
Real-Time Self-Service Reports
All or Most
No Sign
Custom Fields and Reporting
All or Most
On boarding Specialist and Customer Success Managers
All or Most
No Sign
24/7 Customer Service Center
All or Most
No Sign
Dedicated Meetings and Events Ground Transportation Team
All or Most
No Sign
Duty of Care
Driver Licensing and Background Checks- Proper Registration, Licensing and in Good Standing
All or Most
Yes Sign
Screening of Drivers and Vehicles – Professional Attire, Commercial Driving Experience, Clean Vehicle
All or Most
Yes Sign
Continuous Review of Performance – Post Ride Ratings and Surveys, On-Time Percentage
All or Most
Yes Sign
Fully Insured – $10Million Incident Coverage
All or Most
Yes Sign
No Sign
Driver Use of Proprietary Mobile App Technology
All or Most
Yes Sign
Data Protection and Privacy – PCI Compliant, Data Encryption
All or Most
No Sign
Pricing
Affordable Black Car Service
All or Most
No Sign
Full Price Transparency Before Booking
All or Most
No Sign

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